Do you show business confidence?

A business’s confidence is key to its success.

A confident business does not have to apologise for its existence – it can just get on with providing a great product or service.

In an owner/managed business the level of business confidence conveyed is directly related to the confidence you as the owner have in yourself and your business proposition. Even a business which offers great service and is well respected by its customers can be undermined, if you continually doubt yourself.

So how do you keep your confidence levels boosted?

Firstly, make sure you have a great product/service, which you can easily describe to third parties. If you sell a service, productising elements of your service can make it easier for potential customers to understand what you do.

Talk to your customers so you are clear why they buy from you. Although this might be hard at first, it will enable you to talk confidently to prospective clients about the effectiveness of what you do.

Whilst you are talking to your customers, ask them for testimonials. Not only can you use them in your marketing, they will also boost your confidence.

If you know where you want your business to go, you can confidently decide what you need to do to get you there. So, have a robust, regularly updated business plan. Alongside this, try to build a great business skills base. There are many facets to even small businesses, so the more you know about each of them the more effective, and confident, you will be.

Be part of a strong business network. Business networks are a fundamental part of raising the profile of your business and finding support locally. Regular contact with other business owners, many of whom face similar problems to yours, will help make running your business less lonely too.

Finally, think about how you are presenting yourself. If you are well prepared, wear the right clothes for the right occasion, and think about your body language, you will be best able to express yourself confidently.

If you want a little more help with your business confidence download my free guide to confidence on my website
fionabevanfinancialmanagement.co.uk/tools

Posted in Small Business Confidence, Small Business Owner, Uncategorized | Leave a comment

Which cat are you?

Some of you will have seen my post on LinkedIn talking about a great meeting I had with Trevor Lever of TLC.

Trevor has been a great supporter of my business over the years and is a terrific sales effectiveness coach. Although Trevor is now looking to take a bit of a back seat these days he has been kind enough to share his brilliance with me.

I am very pleased to say that he has given me care of his cats as he doesn’t have as much use for them as he did! I am sure he won’t mind me sharing them with you.

There are four sales cat types: trader cat, poacher cat, farmer cat and hunter cat. As business owners we will often have an affinity for one particular cat but need to be able to ‘play’ at being any cat.

Trader cats are the classic networkers who work hard to develop advocates they can trade referrals with. Reciprocation is the name of their game.

Farmer cats spend most of their time working with existing clients to increase the value of goods and services they can ‘sell’ to them – they concentrate on cultivation.

Poacher cats stalk businesses with the types of clients they want and their clients away. They will use differentiation to make themselves appealing to customers.

Hunter cats are excited by finding new opportunities and new customers who have never used their type of service before. Hunters use education to help new clients understand what they have to offer.

I have to say that of all these types of cat I myself have been least comfortable with being a hunter – and I expect most accountants would feel the same way.

However, I have had to become much more brave in approaching brand new customers since I have started my new venture providing workshops and mentoring for members in practice.

I have had to become more of a “hunter”. It really has not been enough to stay in my corner of the forest waiting for people to come to me!

Although it has been a challenge I am becoming braver by the day!

Fiona 🙂

Posted in Small Business Confidence, Small Business Sales | Leave a comment

It’s great to share

Over the years we build up layers of experience and learning in our chosen fields and this experience and learning helps us to be good at what we do.

Many of the skills we acquire we are barely conscious that we have, because they are so ingrained in who we have become. However, they are often the skills that our clients most value.

Over the last month I have had the priviledge of spending some quality time with some great CIMA members in practice. I have been running a couple of one day skills workshops for them and it was a great experience.

It got me thinking about what made this group so great. The particularly important talents they have (which I hope I share with them) are not ones learned through doing the CIMA qualification, but are as a result of the journey that took them down the CIMA route in the first place and have continued since.

So what are these magic talents:

1. Curiosity. They want to know what makes their clients tick. Curiosity may have killed the cat but it certainly makes for a much more effective professional!

2. They (we) care. Curiosity leads us to get closer to our clients and their businesses, which means that we care deeply what happens to them. This means clients know they are in hands that will only do the best for them – even if tough love is sometimes required.

3. They (we) want to enlighten and share. We know that we are of best value to clients if they have a clarity and understanding of their business’s financial situation. Unlike some other accountants who think they weaken their own position with clients if they explain what the numbers mean.

Unsurprisingly most of the people in the workshop had not really noticed that they had these skills, nor recognised their value. Instead they concentrated on just their acccountancy skills when talking to prospects.

Hopefully the workshop helped them to see the full range of skills they have to offer.

Perhaps it’s worth taking time to think more about your own ‘hidden’ skills!

Fiona 🙂

Posted in Small Business Communication, Small Business Owner | Leave a comment

Let’s get inspired!

It’s interesting how large sporting occasions can inspire us. How many of us runners find ourselves with more of a spring in our step having watched the World Athletics Championships or the Olympics? Just seeing world class athletes such as Mo Farah achieve fantastic results can leave an imprint on us.

And I think we can all do with inspiration. When times are tough it is very easy to start focussing on the negative and to get bogged down with what things are not going to plan.

A far more positive approach is to move past those obstacles and focus on what you can do to move forward. Concentrate on those things you can change rather than on those things you can’t.

At the end of the day we live in a pretty prosperous country and have terrific opportunities residents of the developing world could only dream of.

Someone I find really inspiring is the para-athlete Mark Ormrod. He spoke at the CIMA Members in Practice conference a couple of years ago and got a rare, but well deserved, standing ovation.

Despite losing 3 limbs in Afghanistan Mark has fought all adversity to build an exceptional life for himself and his family. In fact he has just competed in the Invictus games where he won four medals and got an exceptional performance award from Prince Harry.

People do extraordinary things. These people are usually extraordinary individuals but if we can take inspiration from their example we can become, if not extraordinary ourselves, certainly more positive and motivated.

Fiona 🙂

Posted in Small Business Confidence, Small Business Effectiveness, Small Business Owner | Leave a comment

What’s the time?

Time management is something many people struggle with.

Part of the problem I think is with this concept of ‘time management’. We actually cannot manage time at all – it carries on regardless of anything we mere mortals do. We cannot ‘create’ time or make it stand still whilst we catch our breath. All we can do is allocate the tasks we have to the time available.

There are as many different techniques for doing this as there are exponents of ‘time management’ and some will work for some people and some will work for others. Some people just can’t get themselves organised no matter how many techniques they try.

Much of effectively allocating tasks to time is about your frame of mind. If, in fact, subconsciously you quite like being disorganised and see it as part of your personality, no time management technique in the world is going to be effective. For ‘time management’ to be effective you have to really want to be organised.

If you do want to be effective in your working environment the key is to try different methods and see which one works for you.

For a guide to different ‘time management’ you can download a free guide from my website http://www.fionabevanfinancialmanagement.co.uk/guides.php

Good luck

Fiona 🙂

Posted in Uncategorized | Leave a comment

I am still at it!

Unbelievably it was four years ago, September 2013, when I returned from the Entrepreneurs Convention in Birmingham buzzing with ideas.

Helen Lacey, Red Berry Recruitment, and I had a very bouyant discussion on the way home in the car, and I was all inspired to give producing a newsletter for my clients and contacts a try.

48 editions later and, hopefully, I am still producing something worth reading!

So you may well ask “Why?”.

There are various reasons why I find writing this newsletter a great discipline to do each month.

Firstly, despite the joke about creative accountants, I do not have much opportunity to be creative in the day job. Producing a monthly newsletter helps me to feel I am a bit more creative than I would otherwise be.

Secondly, being forced to come up with new material each month flexs my ‘writing muscle’. This has been particularly helpful when I have wanted to write new published material – whether it is the free guides on my website or the three books I now have for sale on Amazon.

Getting started is always the most difficult part of any project so having to ‘get started’ each month on my newsletter is certainly a help.

I have lots of people I would like to keep in touch with and sending the newsletter to these people is one of the tools that allows me to do that.

Finally, I love having the opportunity to feature businesses I have come across, and want to promote, and people I would like to thank publicly.

I have been asked on several occasions why I print the newsletter and send it via snail mail, rather than emailing it.

Nigel Botterill at the Convention pointed out that if you do what everyone else is doing, you will be lost in the noise. I get lots of emailed newsletters and never have time to read them all, so I don’t read any. But I get hardly any mail.

Hopefully you like receiving this newsletter in the post and are more likely to read it because you do.

Fiona 🙂

Posted in Business Blogs, Small Business Effectiveness, Small Business Marketing Strategy | Leave a comment

Is it just the weather we should be forecasting?

ForecastingIf you mention forecasting in mixed company you can see a small shudder run around the room.

Many business owners don’t know how much money is in their bank account on a day to day basis and look at their accounts only once a year, so the idea of forecasting for the future leaves them cold.

However, in not doing cash flow forecasting (at the very least) these business owners are putting their businesses at real risk. Banks are reluctant to lend money unless businesses can show they have a solid financial base and businesses that don’t control their cash flow can find themselves really struggling – even if they are profitable.

Forecasting forward can help ensure you don’t suddenly run out of money. If things are going badly you at least have forewarning of when you MUST get some money in and have time to do something about it. You can then use your forecast to help the bank – or any other parties you are hoping to secure funding from – understand your business and who investing in your business is a good bet for them.

I have written a free guide to help you with forecasting for your business which you can download from my website http://www.fionabevanfinancialmanagement.co.uk/guides.php

Fiona:)

Posted in Small Business Effectiveness, Small Business Finance | Leave a comment

Just do it!

Last month I wrote about the conference I had recently spoken at and how great that was.

Well, since then I have had a variety of ‘wins’ I would like to share with you because they came about because I was able to just take ideas and run with them – surely one of the biggest advantages of running my own business.

Firstly, my second book that had been launched at conference started to sell. I had written it primarily to accompany my conference talk so I had 10 copies printed to sell there – without much expectation that any one would want one! I sold those copies quickly so I decided to promote the book’s availability on Amazon.

Since then I have steadily sold further copies and now there are 60 out there in the big wide world and apparently being read – a real success from my point of view given the very specialist nature of the subject matter.

So it got me thinking was there a lack of training out there – a gap I could fill?

Several of my contacts agreed with me and so I set about creating and then publicising a pilot workshop to be held in Bristol at the end of September.

I have had such a great response that I am not only running one workshop but two and I have a list of people who want to be kept informed of workshops I might be running in other parts of the UK.

Then, out of the blue I was contacted by company I had never heard of before that wanted to be involved in sponsoring the workshops. It turns out they work closely with a good contact of mine, which is how they came to hear about what I was doing.

It’s all been very exciting.

Finally, I have been so motivated by these successes that I became inspired into writing my third book. I woke up at 5.30 one morning with lots of ideas buzzing in my head. So I got up and just started writing!

I have not accomplished so many things, which would normally be right outside my comfort zone, so quickly, at any time in my career so far! I feel completely energised.

It just goes to show what can be accomplished if you just crack on!

Fiona:)

Posted in Small Business Effectiveness, Small Business Entrepreneur | Leave a comment

Price effectively

Pricing Pricing is a big problem for most businesses.

In simple terms if you charge too much you may struggle to get customers. Charge too little and you won’t make enough money.

But pricing can reveal more about your company than you may think.

If you regularly price at a lower level than people would expect to pay for your product/service, prospective clients may assume that your work is of a low quality. So bizarrely you may find you don’t get approached by your ‘perfect’ client because they think you are not up to the job.

On the other hand you can be ‘reassuringly expensive’ and draw people to you.

For help with getting your pricing right you may like to download the free pricing guide on my website http://www.fionabevanfinancialmanagement.co.uk/guides.php

Fiona 🙂

Posted in Small Business Effectiveness, Small Business Finance | Leave a comment

It’s good to talk

The end of June saw the annual CIMA Member in Practice Conference. You may not have any idea what that is but suffice to say it involves lots of accountants getting together for a two day shindig.

Your next thought may well be “Nightmare!”

But I am here to tell you we have the BEST fun and our speakers give us terrific feedback about how they find us as an audience!

For me it is a great opportunity to spend two days just thinking about my own business and not those of my clients. I come away with a shed load of new ideas and more new friends and contacts than I can shake a stick at.

In the past I have presented in break out rooms to a smaller subset of the total audience. This has meant a workshop style of presentation is possible – and fairly low stress if you prepare well.

This conference though I was down to do a main stage slot, for an hour, to pretty much everyone! I even had a couple of the key note speakers (proper professionals on the speaker circuit) sitting in. So no pressure!

Talking on the main stage is a completely different ball game than presenting a workshop and requires a different way of preparing.

For one thing it is less interactive meaning you are less guided by audience questions and have to be more prepared to take the gamble that you are covering all the information the audience may want or need.

You also need to put more effort into producing slides (I don’t usually do slides as death by powerpoint is the death of many presentations) which were engaging.

Thankfully everything went off well and I had some great feedback from MiPs afterwards – I even sold some copies of a book I had written on the theme of my talk.

It was a great experience and one I would be glad to do again – getting out of your comfort zone is generally a good thing. If you can, give it a try!

Fiona 🙂

Posted in Small Business Confidence, Small Business Owner | Leave a comment